Lovol loader: Relying on customers with quality and service

At the Fuzhou Panay Wharf in Niutouwan Port on the shore of Panzhihua Port, Fuzhou, Fujian, the performance and quality of the Lovol loader was fully reflected here, and it won the praise of user Chen Maoqiang. Chen Maoqiang is the general manager of the Fuzhou Matsushita Wharf Stone Plant and is also a loyal fan of Loewon Heavy Industry in the region. Since the first purchase of the Lovol loader in 2013, Chen Maoqiang has purchased the same type of Lovol loader for several years. Today, 15 of the 17 loaders owned by his company are the Revo brand. The degree of love and loyalty of the machine.

Quality is above

"There are many loader brands on the Chinese market, and the brand is very complex. Picking a device suitable for the development of our company is worth considering carefully. At the beginning, we visited many domestic terminals, and the reputation of the Lovol loader is better. In a test-and-try attitude, we purchased the first Lovol FL955F loader in 2013, which is mainly used for stone loading and sand loading at the dock stone plant. After a period of use, the Lovol FL955F loader has low fuel consumption and horsepower. Such advantages have emerged, and it is very suitable for the current port loading stone operations!” Chen Maoqiang said that before he purchased the Lovol loader, he also used other brands of loaders, the machine continued to malfunction and delay the duration, he took a try try to try With the purchase of the Lovol loader, this test allowed him to look for the Lovol brand.

Chen Maoqiang further introduced that because of the busy schedule of docks, Lovol loaders are almost “white and black” at work every day. “Like our port, basically every day is 12 hours in the day and 12 hours in the evening. Two shifts are connected in reverse. Except for meals and shifts, the middle is continuous operation. The work intensity is very high, but the working conditions of the Lovol loader are Particularly good, the performance is very stable, and basically no major problems have occurred in the equipment after a few years of use, and the work efficiency is particularly high! The endurance design of them is indeed very good!”

As the general manager of the company, although Chen Maoqiang himself does not personally drive the loader, he often listens to the loader driver's feedback. The Lovol loader has good driving performance. “The driver told me that the Lovol loader is particularly comfortable to drive, the control of the boom is very easy, and the boom is very fast and the action is particularly coherent. It will not feel tired after working all day.”

According to relevant person in charge of Lovol Engineering Machinery Group, as a star model product of Lovol Heavy Industry, Lovol FL955F loader comes standard with Weichai Guosan Electronically Controlled High Pressure Common Rail Engine and a three-stage fuel filter system to improve the reliability of the engine. The wheelbase design is adopted and the wheelbase is short. The operation is flexible and efficient. LEVO's high-intensity drive axle has high bearing capacity and high reliability. This product combines many advantages in one and has been recognized by users.

Worry-free service

To say that Chen Maoqiang initially chose the Lovol loader to value the performance advantages of the equipment itself, that after-sales service is absolutely a key factor in maintaining deep cooperation between the two parties. According to Chen Maoqiang, after the general loader is out of insurance, few manufacturers can provide timely services, let alone active services. But Loewon is not the same. Regardless of whether the loader is out of warranty, service personnel will come to see from time to time, check and check, and do maintenance.

Talking about Lovol Services, Chen Maoqiang said with emotion: “Since the use of the Lovol loader, Lovol service personnel have not only regularly performed maintenance of the machine, but also assisted us in checking and repairing other machines that have not reached the maintenance time. When problems occur, Revoll service personnel will arrive at us in no time for an hour, and with such thoughtful service guarantees, we can safely use the Lovol loader, which also ensures the efficient operation of our company. I was very touched by the service. In the future, I will buy the loader and look for the Lovol brand."

The service praised by Chen Maoqiang came from Loevol's service concept of “Insert for you wholeheartedly”. This is the philosophy that every Loewe service personnel always upholds. The active service + quick response service attitude has won countless services for Lovol. Praise. Loewe people know that the equipment failure caused by the loss of each customer is not just the problem of maintenance costs. More importantly, because of the equipment failure time and the impact of the construction efficiency caused by the loss of construction efficiency is irreparable, so treated In the service work, Revo Service Engineer team never dared to slacken.

The stable product quality coupled with prompt and effective after-sales service has attracted countless loyal customers like Chen Maoqiang for the Lovol loader. This loyal customer's continuous purchase of the Lovol loader has contributed to the quality of the Lovol loader. With the constant upgrading of services and such a virtuous circle, the brand of Lovol Engineering Machinery has further promoted the continuous advancement of China's top engineering machinery manufacturers. (This article comes from Lovol Heavy Industries Zhang Youchi)