Hubei Three Rings Transformation Upgrade Upgrade

Transformation and upgrading are the major tasks of Hubei Sanhuan in 2012.

In the process of transition from the second half of 2011 to the third half of the year, Hubei Sanhuan first demonstrated externally the optimization and upgrading of products and markets. In this "behind the scenes", along with the implementation of the "Synergistic Optimization, Transformation and Upgrading" new strategy development, quality management as an important part of product quality engineering has become the first priority for the Third Ring Project.

Implement quality administrative accountability

If service is an attitude, then quality is a habit and culture. This habit and culture are more often accomplished by people.

“People are the foundation of quality management work.” Peng San, Minister of Quality and Quality, Hubei Sanhuan believes that in quality management, people are the core elements. In terms of human management, the first key factor is the leadership of the company. Attitudes will be passed on to the middle-level and grass-roots staff. A word of leadership can affect the quality of employees' attention to quality."

In order to continuously strengthen leadership's emphasis on quality, Hubei Sanhuan began implementing the system of quality administrative accountability from last year. Like the driver's "12-point system," leaders of each branch in Hubei Sanhuan also have 12 points each year. Once there are quality-related issues, they face demerit points. "If the points are deducted, we will take three measures: dismissal, demotion and dismissal."

In addition to the importance of leadership, the overall quality of employees is directly related to the improvement of the quality of the company. To this end, Hubei Sanhuan has adopted a unique "submission system", that is, the products of the previous process are sent to the next process for inspection, and the production process is also changed to the inspection process.

“Let every employee on the production line have a dual identity—be it a producer or a quality tester.” Peng explains that for products delivered from the previous process, employees in the next process need to act as inspectors. The role of the product is tested; the product processed by the next process employee will be tested by the next process employee, and so on. "In this way, every employee in the downstream process has become the user of the upstream process staff. There are also different rewards and punishments for employees who have tested problems and have been tested."

The promotion of the inspection system for more than half a year has greatly improved the employees' emphasis on quality. At the same time, the two staff trainings arranged by the quality inspection department every week have also further improved the technical level of the employees and provided guarantees for improving the overall quality level.

Build quality improvement project

Compared to foreign trucks, domestic trucks often lose on “small problems”. In order to reduce the "small problems" to users and ensure the reliability of parts, Sanhuan is conducting a selection of suppliers.

“For key parts and functional parts, we adopt the principle of 'small and big factories do'. At the same time we do the second party review of parts suppliers, we are also looking for better parts manufacturers in the industry. The goal is to make the key Parts and functional parts are the top three suppliers in China," said Minister Peng.

In response to the existing supplier's rating system, Hubei Sanhuan has adjusted the original three levels to ABCD four levels since the second half of last year and further adjusted the corresponding standards. Category A is a supplier that can achieve long-term development; Category B is a supplier with stable product performance; Category C is a component supplier that can meet demand but still needs to be upgraded; and Category D is a supplier that needs to be eliminated. "At present, there are fewer suppliers of Type A and Type D, which are mainly concentrated in Type B and Type C. In order to improve the supplier's supply quality, we are making great efforts to help the Type C suppliers so that It gradually reached the standards of Class A and B suppliers,” Peng told reporters.

In order to promote the improvement of suppliers' level, Sanhuan has changed the rating system once in the past year to routine work to be done every quarter. “Now, we will do quality analysis and comprehensive evaluation for suppliers every month, and then we will assess and adjust suppliers' grades every quarter.”

As part of the Hubei Sanhuan Group, Sanhuan Gas Turbine has many internal suppliers as well as many external suppliers. "For the quality improvement of internal suppliers, we mainly take the form of direct talks with major leaders." Peng said, "Quality is no small matter. Whether it is an external supplier or an internal supplier, we strongly demand that the problem be found immediately after Check the rectification."

Vigorously promote the construction of a standardized system

The experience of advanced companies shows that the quality of quality management has greatly increased, and more must rely on the establishment and management of institutional systems.

In terms of standardized production, Hubei Sanhuan has begun to gradually promote standard operating instructions. "Work instructions are prepared by the front-line staff based on their daily operational procedures and the experience they have learned from their mistakes. The contents are detailed after the worker gets parts and components, which processes are needed, which equipment needs to be operated, and precautions. At the same time, the work instructions must be approved by the corresponding quality inspectors, process managers, and workshop managers, said Peng.

In terms of the quality feedback process, Hubei Sanhuan put forward monthly regular feedback on the marketing department. “For all issues in the feedback, we must provide responses and rectification opinions within 24 hours, 48 ​​hours, or 72 hours, depending on the level of complexity.” Peng said, “The company has also established a quality and service response channel. - "Market, quality service through train", market personnel can directly reflect major emergency issues to the company's main leadership level, allowing the issue to be handled more quickly and quickly."

In terms of quality control, Sanhuan also provided corresponding reward mechanisms for employees' suggestions for improvement. “Quality control projects are generally quite large, but we have made corresponding changes, that is, large projects have large rewards, and small projects have small rewards. For example, an employee in the production process, because the existing tools can not meet the needs of the work, so he made his own hands-on Gadgets not only ensure the quality of work, but also improve work efficiency. We will reward you with similar small projects."

Not only that, in the process of quality inspection, Sanhuan also adopted the CS-VES evaluation model, which stands at the user's point of view to measure the effectiveness of its own quality work. At the same time, for the inspection system personnel, Sanhuan also established an "excellent", "general", "failed" evaluation management system.

The improvement of all this series of management systems is prompting the transformation and upgrading of Sanhuan's quality management system from “quantitative change” to “quality change”.

Undoubtedly, for the Third Ring Road in Hubei Province, improvement of quality work is still a long way to go. However, regardless of which stage it is in development, the objectives of Sanhuan's quality management are the same, that is, through the continuous improvement of quality, the continuous improvement of customer satisfaction, and the establishment of a reliable, high-quality brand image. In 2012, driven by the acceleration of the transformation of the Third Ring Enterprise, the quality management level of the Third Ring Road will also be further accelerated, and it will enter the "fast track" of transformation.

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