FAW Xichai core service, "double network" to achieve synchronous upgrade

"Precision core service, intentions to serve users. We are not empty talk, but the activists. We are concerned about the need to ensure smooth communication channels, to ensure that users hear the voice at any time, will be the ultimate core service." FAW Xichai Deputy General Manager of the sales company, Li Yan, said: “We take the '13th Five-Year Plan for Service' as a new starting point and establish three supporting systems for technology, management, and policy, namely, 'four major technologies' support and 'two major policies' support. Supported by the “five managements.” Upgraded on the basis of the original intelligent interactive platform, enhanced communication with users, adopted rationalization proposals, continued to optimize and perfect 'service network + accessories network', and promoted the overall service capabilities of the brand.”

Core service brand value

Good policy struck to expand service product value space

From the new concept of “Internet+”, one stone provoked a wave of waves. The major companies in the manufacturing industry have different understandings of them, but they have the same goals and are striving to become “unconventional”, striving to stand out from the cruel competition in the market. Turn the tide. In this race against time and market, there is very little endurance for the sprint sprint of “innovation and competition” and endurance for the “steadily optimized” marathon race. The engine area can be rated as a veteran FAW Wuxi. One of them.

"The emergence of 'Internet +' is a timely rain for manufacturing industry. Over a year has passed, China's national industrial strength has obviously increased and its international status has risen sharply. However, there has been a marked change in demand at home and abroad, and the technological revolution has triggered Industry transformation and service revolution have brought about new ideas in the global economy, which is reshaping the concept of innovation in the global economy.” Qian Hengrong, Secretary of the Party Committee of FAW Xichai Party Committee, explained in detail: “In the past few days, the State Council released the Deepening of the Fusion of Manufacturing and Internet Development. "Guiding Opinions" pointed out that manufacturing is the main battlefield of the Internet+, and clearly defines the key directions and far-reaching significance of Internet operations. The "innovation and intelligence" of the company's services are the key directions for the deep integration and development of the Internet in the future. One of the main tasks. It is imperative to accelerate the transition to “manufacturing + service”.

Core service brand value

Good policies struck and it was the best moment to “reshape service brands and expand the value space of service products”. FAW Xichai vigorously nurtures the integration mode with the Internet, uses the Internet to collect and match the individual needs of users, provides strong basis for the development of personalized products, and further promotes the construction of service systems, optimizes the service network and accessories network, and promotes the market supply and demand after services. Accurate match, promote intelligent service software, update intelligent maintenance equipment, and provide users with the full life cycle management and service of Xichai products.

It is understood that after the launch of the new service policy, the Xichai Parts Service franchise stores will promptly complete spare parts reserves, and the timing of adjustments and the rate of adjustments will drop substantially, which is a drop of nearly 35 percentage points from last year. The new mode of maintenance service throughout the country is also spread across the country, to complete the new car, 1-2 years of full coverage.

Technical management support services to upgrade experience greatly different

In the first half of this year, FAW Xichai cooperated closely with major vehicle manufacturers and agencies such as Liberation, Jianghuai, and Heli, and provided a steady stream of product technical support, timely and effective services, and greatly appreciated the partners.

Core service service repair site

“A long time ago, Jianghuai Electronics Co., Ltd. has reached a consensus with Xichai in terms of continuous innovation, excellence in improving brand strength, and promotion of industrial upgrading through technological advancement. Matching with Xicaba Aowei’s machine is perfect both in terms of technical details and service details. Satisfy our demand for high-quality power and service." A person in charge of Jianghuai said.

Qu index, intelligent service upgrade journey so far, official micro-fans are also increasing day by day, "Wisdom Xichai app" has been almost ten months, in the use of the process, the user feedback is most satisfied with which section? Accessories How is the smart deployment system going?

With questions, Wu Ke interviewed in the user room of FAW Xichai Sales Co., Ltd., and he introduced: “Breaked out of the traditional service model, we are closely integrated with the Internet+, and we have stepped out of the innovation road dedicated to the service brand of Xichai. During the six months, we have made rapid progress in building technical support systems, and for downstream users, we have “sharp core services” and wisdom to accelerate the pace of technological software development, “technical diagnostic system” development in an orderly manner, and “data acquisition and analysis system TDS”. V2's development was successful, smart parts delivery was realized, and the application of the Zhixi Diesel APP service was in the testing phase.We also started from the details, upgraded the 400 hotline, opened a message system, answered the user's questions, listened to the user's voice, narrowed down and The distance of the user."

Core service service repair site

Visit Official Micro and see one user commented: "Xichai has been doing a good job for so many years, low fuel consumption, long service life, the most important thing is to repair do not bother, very convenient. After upgrading the accessories network, let me buy The accessories are more time-saving and worry-free, and there is no need to worry about accidental tripping of parts.

Upstream and downstream in unison, they praised Xichai's “core core service”. In addition to intelligent services, it was also favored by users. It also benefited from the continuous practice of “Management Classics” by the management team of Xichai, learning and absorbing the experience of advanced service teams at home and abroad. Through molding training, the first-line service personnel's comprehensive service capabilities will be enhanced, and full-fledged management will be conducted in seven provinces and regions, including Jilin, Shandong, Henan, Hebei, Jiangsu, and Shaanxi, to enhance service efficiency and service quality.

The service journey of the 13th Five-Year Plan is long. FAW Xichai's core service will use innovation to open up more space for development. It will turn the slogan of "double-network, dual-optimal service without worry" into action, with lean management, and intelligence. The service simplifies user operations and allows everyone to enjoy a more efficient and convenient service experience.

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