Cummins Indiana Distribution Center Service is a precision service to connect users
The Cummins element is everywhere in Indiana. The last stop of the Cummins American tour of the China Truck Network reporter is to go to its distribution center in Indianapolis to see how Cummins' US dealers operate and operate. .
Indianapolis Distribution Center
The distributor has a total of 65 employees in the distribution center, including 9 employees in the parts business department, 26 employees in the maintenance workshop department, 20 in the factory maintenance staff, and only 6 sales personnel, and are responsible for non-road areas. Road business, power, machine, parts and other services.
This kind of personnel ratio is very different from that in China. What is the matter?
Regional characteristics vary from segmented service users
Originally, the business segment of the distribution center was mainly after-sales, consisting of two parts: workshop maintenance and on-site service.
In the sales section, Mr. Ken Hurst, general manager of the distribution center, told the reporter: “National major customers, regardless of their geographical location, are all connected by the customer management department of Cummins direct sales department to provide them with Higher level of service, and our distribution center docking is basically an individual user. If the team size is larger than 50 cars, the direct sales center needs to be docked."
The detailed customer grading system enables different types of customers to get more precise service docking, and Cummins' accuracy is not only reflected in this matter. It is also Cummins that analyzes the geographical characteristics of each distribution center. A great embodiment of precision service.
The city of Indianapolis is located in the heart of Indiana. The US Interstate Highways 65, 69, 70, and 74 meet here. The Interstate Highway 465 is the ring road, so the city is also Known as the "crossroads of the United States."
This location determines that the dominant service content of the Indianapolis Distribution Center will be concentrated on heavy-duty trucks in the road transport, while in the distribution center in southern Indiana, because of its proximity to the river, their main service is a few ships, Maintenance services for coal mine products.
Maintenance shop manager Dave said: "This design will allow us to respond faster to customer needs, and our maintenance workers will be more proficient in handling related matters."
In order to ensure the skill level of the workshop maintenance technicians, the Indianapolis Distribution Center has also cooperated with local schools. High school graduates can come to the workshop to study and internships, understand the working conditions, and wait until he actually enters the job. Will be a mature staff member.
Timeliness requirements continue to increase the need for automated management
The two office buildings in the Indianapolis Distribution Center have a total of 29 maintenance stations. In the next two years, the accident rate of 29 maintenance stations is zero.
When I visited the exhibition, I was most impressed by the smooth and complete maintenance workshop of the system. Under the era of rapid transportation, the demand for timeliness exists and is urgent in any country. In the United States, the failure of the vehicle brings not only a shutdown but also a high driver fee.
Therefore, in order to reduce customer extra expenses and improve service timeliness, Cumminspolis Indianapolis Distribution Center has a history from the initial inspection - reading data - maintenance - parts management ... these processes have traces. Whether it is workshop maintenance or on-site maintenance, the technician will first check the product at the first moment of receiving the service signal to inform the user of the time required for maintenance. After the engine data is read, there will be a special service specialist. Data accounting.
In the process of maintenance, each technician will have a real-time update schedule in front of it. When the spare parts needed to detect the engine are not reserved, only the part number needs to be input into the computer, and the recent acquisition plan will be automatically measured to help the technician quickly retrieve.
This is a very complete and straightforward sequence of processes. Under such operation, the level of emergency services in the distribution center is continuously improved, and customer satisfaction is also growing. This is behind the continuous improvement of the service aging of the distribution center staff. Continuously refining service levels reduces uselessness; continually subdividing service content to make the market more clear.
In this small distribution center, the reporter saw the energy reserve of Cummins for a hundred years.
Reading volume: Source: Chinese network of truck: Wu YongqiangHdpe Roller,Hdpe Rollers For Conveyor Belt,Hdpe Roller Conveyor Parts,Conveyor Hdpe Roller
Hebei Tongxiang Conveyor Machinery Co.,Ltd , https://www.hbtxroller.com