14 Hangzhou Tourists Detained in Vietnam

In the afternoon of May 4th, Hangzhou, a number of netizens reported that 14 tourists from Hangzhou registered for the 4th night tour of Zhejiang New World International Travel Corps in Vietnam. The tour leader “changed their itinerary and added shopping points” and refused to communicate with tourists and abandoned it. groups, tourists stranded resulting in Danang, Vietnam has yet to return home. Zhejiang New World Foreign Tourism Co., Ltd. explained and responded to this.

4 pm, a distress message on the Internet cause for concern. User feces too Meng: "I reported that New World International Travel Vietnam 4 nights on the 6th tour of tours, yesterday 14:00 control their own leader is gone, there are 14 group members were thrown at the hotel, now there is no place to live, but also There is no way back. "

The netizen said, "Four old people and one pregnant woman are near the limit. We have no language, we have spent money quickly, we lack water and food, and we only have electricity."

Reporters then contacted a tour in which Mr. Zhu Yibo through the phone. He and his wife originally planned to travel abroad on May 1st. Who knows but stayed in Vietnam.

Mr. Qiu said that they planned to fly from Shanghai to Vietnam on the evening of April 29, who knew that the flight was delayed and did not leave Shanghai until the morning of the 30th, and arrived at 2pm Vietnam time. On the same day, Hoi An’s plan was also soaked.

On the second day (May 1st), the tour leader arranged for a visit to Hoi An. On the way to Hoi An, there were two shopping spots that were not originally available. Hoi An only spent 15 minutes. “There are many bars in Hoi An. There will be lanterns in the evening. It is suitable for night view. There are few people in the day and it is hot. It is not fun at all,” Mr. Lou told reporters.

After lunch, the afternoon arranged for self-paid activities, and the team leader also arranged free activities on May 2 and 3. After checking out at 3pm Vietnam time on the 3rd, the tour leader took group members to two spots and had dinner at 7:30. "Wait for more than 10 aircraft to return home."

While waiting to go to the airport, Mr. Lou and his fellow-members heard that the tour group would compensate for the delays and change of their itinerary.

When they asked the team leader, the team leader did not explain. "She has a very arrogant attitude. What she does is the tone of the command."

Mr. Qiu said that more than 50 people had stagnated for a long time. Later, some people could not stand still and left. "There are only 14 of us. There is one pregnant woman and several elderly people."

"You don't go. I'm leaving. You are illegally detained and will be sent back." The leader left after leaving the sentence.

Since the room was retired, 14 tourists stayed in the hotel lobby until the early morning when they encountered another tour group of the New World Brigade, they contacted the relevant person in charge and negotiated return to the country.

In response to the 14 tourists, Zhejiang New World Foreign Tourism Co., Ltd. also sent a “About the Departure of Tourist Products of Shanghai Danang on April 29” on Weibo, explaining in detail the itinerary of the entire tour. , And the problems encountered in the middle.

Yu Zhanyong, director of the company's office and head of the quality inspection department, explained that the extension of the aircraft was caused by an irresistible factor, and the airline has already paid compensation. Because the delays almost delayed a day trip, the leader had to change his schedule.

"Usually the written agreement is required to change the itinerary, but this team leader does not have it." Yu Zhanyong said that the leader's discretion to increase shopping points is also an embarrassment for her work. After reaching Vietnam in accordance with regulations, only local tour guides can be used. The company cannot guarantee that these tour guides can strictly abide by the company system. In this regard, they will communicate with travel agencies in Vietnam and deal with the other party's breach of contract in a timely manner.

In addition, Yu Yong thinks that the way in which tourists solve problems is not rational enough, and any problems can be dealt with after returning home. "We have four or five calls on our contract. They can call and complain and communicate with us."

“14 Hangzhou tourists who participated in the Vietnam Tour of Zhejiang New World International Tourism have stayed in Vietnam! Our tourism quality supervision agency is involved in this matter and is working on it. It urges travel agencies to assist stranded tourists to return as soon as possible! After arriving in Hangzhou, we will investigate in detail and invite the two parties to sit down together and resolve this matter. At present, letting the tourists stay in time is the most important task for us to return to Hangzhou without delay.” 3:25 PM on the 4th Hangzhou Tourism Commission Weibo Said.

According to the reporter's understanding, after consultations, 14 tourists have signed an agreement with the New World Brigade. New World National Travelers will advance the airfare and two-day accommodation fees. They will return to China early in the morning on the 7th. (Finish)

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