Shenlong Launches New Model for Ordering and Distribution of Spare Parts

A new ordering and distribution model for spare parts that aims to further improve the after-sales service quality - implementation of spare-parts order/24-hour delivery model, since August 8th in the Wuhan area Shenlong company's two brands (Dongfeng Citroen, Dongfeng Peugeot) 13 The 4S dealer network has been highly praised since its trial operation. A Dongfeng Citroen 4S dealer's after-sales service manager commented: “The new model shortens the weekly order distribution cycle and shortens it to one order per day, as if the manufacturer’s spare parts warehouse was moved to the dealer’s doorstep. There is no need to worry about the shortage of spare parts and the lack of timely supply!"

Spare parts supply is an important content and key link of after-sale technical service. Over the years, Shenlong has actively promoted the accuracy and efficiency of spare parts supply, increased its investment in technology and management informationization, and has taken the lead in realizing on-line ordering, full tracking, and standardized management of spare parts supply models in China. The satisfaction rate of spare parts is always above 96.6%. . However, with the continuous enrichment of vehicle models, the acceleration of new product launches, and the increase in customer demand for time-sales and after-sales technical services, the market places higher expectations on the supply of spare parts, and it is no longer possible to satisfy spare parts that are ordered and delivered twice a week. supply. In order to ensure that the supply of spare parts within a range of 400 kilometers achieves “morning order, night delivery, 24-hour order distribution mechanism”, Shenlong Company proposes the whole process, all-around, full value chain for spare parts production and supply, organization and coordination, logistics and transportation, quality control, etc. New requirements and new challenges.

Recently, 2011 J. DPOWER China automotive industry CSI after-sales service quality survey results revealed that two brands of Shenlong have achieved another success: Dongfeng Citroen and Dongfeng Peugeot scored 883 points and 876 points respectively in the CSI, creating their highest historical record; in CSI Of all the brands participating in the survey in 2011, Dongfeng Citroen ranked fourth and Dongfeng Peugeot ranked sixth, ranking first in non-luxury brands for four consecutive years.

As an important measure for the implementation of “2011 Shenlong Customer Satisfaction Year”, the Spare Parts Center of Shenlong Company's production department has been fully prepared to launch a new model of spare parts ordering and logistics distribution for “early booking and late delivery, 24 hour delivery” in the Wuhan area. The spare parts supply center is moved forward to the door of the 4S distribution outlets, according to customer needs, order-based delivery. This model was formally launched in early August. After piloting and accumulating experience, the model was finally promoted to the national outlets in Central China. The start-up operation of the new model provides an important guarantee for network outlets to effectively control inventory, increase capital turnover, and meet customer needs. It is reported that this new model will be further extended to Central China, East China and North China by the end of the year.