New car "disease" accessories have fake car quality troubled car owners
With the rapid increase in the number of private cars, the quality of cars and the poor quality of after-sales maintenance have become the main problems that have plagued the car race since 2003. The City Quality Supervision Bureau 12365 hotline received 688 complaints about automobiles and accessories last year, an increase of 17.2% from 587 in 2002. There were more than 380 complaints about cars and buses, which accounted for 55% of the total. Among them, domestic brands accounted for 90%, and most of them were private cars. In 2003, the Beijing Consumers’ Association accepted 296 complaints from consumers about automobiles, an increase of 52.6% from the same period last year. Therefore, vehicle quality and maintenance are plagued by car owners. The quality of individual brand cars will, in a sense, also have a negative impact on potential users.
The new car "disease" does not want to return
In the mediation of automobile quality disputes, some product quality issues are relatively obvious, but it is difficult to meet the requirements of the complainant in solving the problem, and the vast majority of solutions are repairs. Consumers accumulate more than 100,000 yuan to purchase new cars. Various quality problems have arisen after they have not been used normally. The general consumer psychology requires the replacement or return of vehicles. Even if they receive repairs, they must offer some compensation. However, it is impossible for them to agree to a few hundred yuan. , And the sellers are absolutely not willing to take profits earned out to make a profit, often pulled out of the factory as a shield. Cars are registered products for registration in China. For whatever reason, the returned vehicles can only be sold to the old car market. Therefore, whether it is to return the car or change the car, the manufacturers must lose 10,000 yuan or even tens of thousands of yuan, so even if the new car as long as the license, the user's service is only package repair, there is no "return, replacement."
The auto market is difficult to distinguish
At present, the accessories market is confusing. For example, the clutch of a gold cup van, the price of different auto repair manufacturers is more than 400 yuan, while the low is 148 yuan. The sources of the accessories are varied, including original factory loading accessories, domestic joint venture products, and unlicensed small workshop products. These products look almost the same, the price gap is large, the quality is uneven, and it is difficult for ordinary consumers to see the mystery. The Quality Supervision Bureau 12365 hotline received 194 complaints about auto parts, accounting for 28% of the total complaints. The accessories that are more problematic are tires, glass, batteries, valves, ignition coils, air conditioning systems, etc. The main quality problems are mostly suspected purchases of counterfeit products or serious quality problems in just a few days. There are 64 complaints and inquiries about automobile tires, accounting for 33% of the accessories, mostly reflecting the occurrence of tire cracks, drumming and sudden punctures.
Car repair "dirty" more price opaque
There are times when there is no honesty in car maintenance. The main problems are: unethical management, poor technology, the use and sale of counterfeit and inferior products during maintenance, and fraudulent cheating.
Although the automobile repair quality disputes are not in the adjustment scope of the “Product Quality Law,†the quality of auto parts used in the automotive repair process is still subject to the “Product Quality Law.†Therefore, the Quality Supervision Bureau received as many as 165 consultations on automobile maintenance disputes. At present, there are nearly one hundred types of maintenance factories in Beijing, and there are less than one thousand in a certain scale. Those roadside shops that have no qualifications for repairs and have a car repair banner number are numerous. Since maintenance does not have a clear breakdown of the breakdown of charges, different maintenance companies have great differences in the collection of maintenance costs. Special maintenance factories tend to increase exponentially more than non-contract factory charges. Therefore, the roadside shop still opened, and this part of auto parts is an important means of selling fake cars and killing customers. Only affordable, but was loaded with shoddy parts of the car, the light can cause car deviation, the brakes are not working, in serious cases will brake off, open welding, fracture caused by the tragedy of the car crash! Therefore, in order to rectify the auto parts market, it is necessary to strengthen the rectification of the auto repair industry.
Quality identification can be deterred
At present, the "Three Guarantees" regulation of automobiles has not yet been introduced. Therefore, there is no statutory basis for resolving automobile quality disputes. If there are too many differences in opinion between both parties, the problems will often be delayed for a long time, but it is always consumers who suffer losses. In addition, there are some difficulties in the quality assessment of disputes concerning the quality of automobiles and auto parts. Many automobile assemblies or accessories do not have national standards or industry standards, making it impossible for quality inspection stations to perform inspections. Therefore, it is often difficult for consumers to prove that their products are defective or defective.
When a vehicle malfunctions, causing a vehicle to become self-ignited, failing in direction, malfunctioning brake, tire explosion, and failure of the airbag, traffic problems such as these usually require quality assurance. However, quality appraisal is a very complicated issue and the appraisal fee is also very considerable. Therefore, it is very difficult for consumers to identify and collect evidence of product defects or defects after an accident. As a result, people sigh for “difficulties in consumer rights protectionâ€.
The principle of "who advocates and who gives evidence" is stipulated in our civil law, that is, the obligation to provide evidence is generally borne by the prosecutor. However, in some special civil disputes, due to the difficulty of the parties’ contact with the evidence and the ability to collect evidence, it is difficult or impossible for a party making the claim to provide evidence to prove his claim, and to compensate for damages under specific conditions. It stipulates that the part of the burden of proof, which should be the responsibility of the plaintiff, be distributed to the defendant and the defendant refutes the evidence. This situation is "the inversion of burden of proof."
For the user, as long as he can prove that he reasonably uses the product in accordance with the requirements of the user's manual, it does not conform to the quality guaranteed by the producer, or indicates that the product's performance does not conform to national laws and regulations on product quality. The requirements that must be satisfied can be considered as the burden of proof has been completed. However, in reality, there are too few examples of “inversion of burden of proof†used in consumer complaints. Therefore, it is not difficult for people to understand that it is difficult to resolve automobile quality disputes. We are looking forward to the introduction of the “Automobile Recall System†and the “Car Three Guarantees†Regulations as soon as possible to improve the protection of consumers’ legitimate rights and interests from policies and regulations.
Unfair warranty commitment
At present, the warranty period for most brands of cars is one year or 40,000 kilometers. As long as one of them is reached, that is, it exceeds the warranty period, consumers report that they have purchased cars in less than a year. More than 40,000 kilometers, the car air conditioning can not be used, replacement of new air-conditioning consumers need to pay more than 7,000 yuan. Consumers think that car purchase is not long, and air-conditioning is not used often. Paying repairs is unreasonable. Because the manufacturer's maintenance commitment is relatively general, there is no time and scope to subdivide the main components and the overall maintenance, which makes it difficult to solve the dispute. Some enterprises have ignored their reasonable demands on consumers' reasonable demands and have been unreasonably procrastinated. It is extremely difficult to mediate complaints.
The above-mentioned acts of infringement of consumer rights have long been known. However, they have not been contained for many years and there are not many illegal acts that have been verified and punished. The reason is that most of the dishonest behavior is hidden, and it is very difficult for consumers to catch handles; many consumers’ rights and interests have been violated and are too lazy to give up the investigation; while the ones that suffer large losses due to fraud are often renamed. fraud company. Consumers are resentful and helpless with these illegal activities. Therefore, to eliminate these chronic diseases, producers and operators must be required to take the principle of good faith as a basic business ethics standard and a fundamental code of conduct, and call on consumers to counteract all kinds of unlawful acts that violate the principles of good faith in market transactions. Effectively strengthen the supervision of the market, and more media exposing violations of consumer rights and interests. People's attention has been received on the year of March 15. This shows that consumer rights protection has received more and more attention, and it also shows that rights protection is still a long way to go.
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